What This FAQ Covers and How to Use It
We have organised this page around the actual questions that come through our support channels. If you are wondering how to link your bKash wallet, why a Nagad transfer is showing as pending, or how to access your account from a new device, the answers are here. Account questions cover registration, login via OTP, and switching between mobile browser and app. Payment
questions cover how deposits are submitted through bKash, Nagad, and Rocket — including the step where you confirm with your wallet PIN and the transaction reference appears in your account history. Withdrawal questions walk through the verification step before funds move to your nominated wallet. We keep these answers updated when our processes change, so if something looks different from what you
see in the app, check back here first or reach out to our support team directly. Availability depends on your local law and eligible regions.
- bKash
- Nagad
- Rocket
- Mobile Access